Privacy Policy

Contents

Data Controller and Contact Information
Consent
Information we collect
How we use your information
SMS and mobile information
Log files
Cookies and Web Beacons
Advertising partners’ privacy policies
Third-party privacy policies
CCPA privacy rights (do not sell my personal information)
GDPR data protection rights
Children’s information

At estenove.com, accessible from https://www.estenove.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by estenove.com and how we use it.

Data Controller and Contact Information

For the purposes of this Privacy Policy, Nove Grup Sağlık Turizm Organizasyon Sanayi Ticaret Anonim Şirketi (“Nove Grup”, “we” or “us”) acts as the data controller of your personal data. If you have any questions about how we process your personal data, or if you would like to exercise any of your rights, please contact us:

Nove Grup Sağlık Turizm Organizasyon Sanayi Ticaret Anonim Şirketi

Address: Esentepe Mah. Büyükdere Cad. Levent Plaza Blok No: 173 İç Kapı No: 31 Şişli/İstanbul, Türkiye

Phone: +90 549 680 1501

Email: info@estenove.com

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Communication Channels and Data Processing

When you contact our clinic via the live chat bot on our website, WhatsApp, or similar messaging platforms operating on Meta Platforms infrastructure, we process your message content, contact details, and interaction records solely to fulfill your requests, provide consultation, and maintain necessary administrative records.

2. Service Quality and Analytics

To elevate service quality, monitor consultant performance, prioritize incoming requests, and generate internal reporting, past communications may be reviewed—including through automated means. This processing is strictly limited to operational improvements; your information will never be used for promotional or marketing purposes.

3. Special Category Personal Data (Health Information)

Health information and images shared during your hair transplant or aesthetic consultation constitute special category personal data under Law No. 6698 on the Protection of Personal Data (KVKK). This data is processed and stored exclusively on the basis of your explicit consent to design, deliver, and evaluate your customized care plan under strict technical and administrative safeguards. You retain the right to revoke your explicit consent at any time.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly via email, web forms, WhatsApp, the chat bot on our website, or by phone, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Interactive chat bots and instant messaging channels (Chatbot & WhatsApp): When you contact us through the live support bot on our website or through instant messaging platforms such as WhatsApp, we collect the information you share with us in those conversations.

Data we generate: During our interactions with you, we may generate personal data about you, such as data collected automatically when you access our website or applications, including your IP address, device ID, browser type, and your interactions with our website.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website.
Improve, personalize, and expand our website.
Understand and analyze how you use our website.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.

SMS and mobile information

We would like to emphasize that mobile information, including text messaging originator opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.

Log files

estenove.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services’ analytics. The information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, estenove.com uses ‘cookies.’ These cookies are used to store information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising partners’ privacy policies

You may consult this list to find the Privacy Policy for each of the advertising partners of estenove.com.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or web beacons that are used in their respective advertisements and links that appear on estenove.com, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that estenove.com has no access to or control over these cookies that are used by third-party advertisers.

Third-party privacy policies

Estenove.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA privacy rights (do not sell my personal information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data not sell the consumer’s personal data.

If you make a request, we will respond within 30 days at the latest. If you would like to exercise any of these rights, please contact us using the details in the “Data Controller and Contact Information” section above.

GDPR data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access — You have the right to request copies of your personal data. As a rule, we handle such requests free of charge.
The right to rectification — You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure — You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing — You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing — You have the right to object to our processing of your personal data under certain conditions.
The right to data portability — You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

Children’s information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

estenove.com does not knowingly collect any personally identifiable information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will make our best efforts to promptly remove such information from our records.